Refund policy

Returns & Exchanges

 

Items intended to be returned must be postmarked and returned to Berman Jewelers  within 7 days from the date of delivery (as noted by the final 'delivered' tracking update) to qualify for a return and refund. Return packages must be insured for the full amount of the order, and tracking information must be included. Shipping fees are non-refundable, the buyer is responsible for paying return shipping. All items must be returned to us in the same condition; all pieces will be inspected by our team upon arrival. No refunds will be granted for returns made outside of our return window, no exceptions will be granted.

 

Returns are subject to the return policy of the platform or sales channel of which the item was originally purchased.

 

Order cancellations are not able to be made once an order has been placed. We cannot issue refunds because part of the listing/description was overlooked. Please take the time to view all photos and read the full item description before purchasing. If you have any questions regarding a piece or would like any additional photos, please contact our team. We would love the opportunity to answer any questions and assist you with finding your special piece!

 

Berman Jewelers reserves the right to decline or cancel any sale for any reason.

 

Berman Jewelers reserves the right to charge a restocking fee for excessive returns or exchanges, or in cases where our Return Policy is not being utilized in good faith.

 

Any discounts or coupon codes must be applied at checkout. Retroactive discounts and partial refunds will not be granted, no exceptions. Please reach out if you are having trouble with your discount code, our team is always happy to help!

 

On the occasion that store credit is granted, buyers will have 90 days from the date granted to utilize before expiration. Items purchased with a store credit are a final sale.

 

Any item that has been engraved, resized, or otherwise altered by either our jeweler or yours is not eligible for return and is a FINAL SALE.  Jeweler's services are considered nonrefundable once any alterations to the pieces have been made. Berman Jewelers does not buy back any item that was purchased from us.

 

Please be aware that we sell on multiple platforms. We do our best to keep all stock levels current and up-to-date, but on rare occasions there may be items for sale that are unavailable. In these instances, the customer will be contacted as soon as possible.